FAQs

Registration, Enrollment, Attendance

HOW TO REGISTER FOR A LEARNING COLLABORATIVE

Click here to access the NNDITC Learning Collaborative (LC) course catalog via the NCSD Learning Center. You will first need to log in or create a free account.
Select the Start button on the LC you’d like to attend.
Accept the Participant Expectations Agreement.
Click Choose Session to view the calendar, then click Enroll on the desired session.
You can then add the session to your calendar, change the session, or unenroll.
Additional information and instructions can be found in the course description.

UNENROLLING FROM A LEARNING COLLABORATIVE

Click here to access a list of your courses within the NCSD Learning Center. You will need to log in.
Click on the Learning Collaborative (LC) you’d like to unenroll from.
Scroll down to see the Choose Session part of the course. Click View.
Click Unenroll from Session.
Note that you will still be enrolled in the LC itself and the Choose Session page, but no longer in a session. To unenroll from the LC altogether, click the 3 dots in the upper right corner of the LC page and the Choose Session page, then click Unenroll from Course on both.

HOW DO I RE-ENROLL IN A LEARNING COLLABORATIVE

Once you have been marked as complete or absent in the Learning Collaborative, an orange or blue button will appear next to the Session that allows you to re-enroll in it and choose a new session.

If you complete the Learning Collaborative Live Session multiple times, you will also need to complete the Evaluation multiple times. There is a glitch affecting the Evaluation when a learner is attempting to take it multiple times. Please go to the Resources tab on the LC page, and click the Link to Evaluation resource. This will automatically bring up the Evaluation as the first or second search result and allow you to click Start there.

WHEN SHOULD I LOG INTO THE TRAINING? WHAT HAPPENS IF I AM LATE, NEED TO LEAVE EARLY, OR MISS A PORTION OF THE MEETING?

Log in to the training 5-10 minutes prior to the start time to confirm access and admission. Participants who show up later than 15 minutes past the start time will not be admitted and asked to register for another session. Participants who leave prior to the close of the session, or miss more than 15 minutes of the training, will not receive a completion certificate.

TIME ZONES

Learners may register for the time zone of their choosing (ET, CT, MT, PT). Please confirm that you have registered for the correct time zone of your choosing.

ATTENDANCE: I WAS LISTED AS NOT PRESENT FOR THE COURSE. HOW DO I FIX THIS

Please reach out to the organizers or instructors of the course to have them amend your attendance. If you are not sure who they are, or for additional support, contact NNDITC at [email protected].

REGISTRATION CLOSED

Registration for Learning Collaboratives closes at 4pm EST the day prior to the session. We are unable to accommodate late registration. Please continue to check our website for upcoming Learning Collaborative sessions.

INDIVIDUAL REGISTRATION & GROUP REGISTRATION

Individual registration is required. All participants should complete registration prior to training attendance. The registration confirmation will be linked to an individual participant’s name and should only be used by one registrant.
Use of individual computer with functional web-camera, microphone, and an appropriate professional background is required.
The training may involve breakout sessions in which individual learners will be moved into separate virtual rooms. This means that “group attendance through a single registration or single computer” will not support the functionality of the training experience and thus is not acceptable.

ZOOM LINKS

Zoom links will be shared in the session enrollment confirmation email. Zoom links are not to be shared. Participants must register individually to receive the session’s Zoom information.

CHANGING SESSIONS

Click here to access a list of your courses within the NCSD Learning Center. You will need to log in.
Click on the Learning Collaborative (LC) you’d like to change session for.
Scroll down to see the Choose Session part of the course. Click View.
Click Change Session.
Click Enroll for a different session.

I WAS UNENROLLED FROM A COURSE, BUT I DID NOT WANT TO BE UNENROLLED

Please contact [email protected] for assistance.

Technical Requirements

WHAT EQUIPMENT IS REQUIRED TO ATTEND A TRAINING SESSION

Learning collaboratives will be conducted in a virtual classroom environment. The sessions are live and will be instructor-led. Admission to the learning collaborative requires:

Access to individual computer, equipped with a web-camera, microphone, and ZOOM video conferencing software.
Participants must join the ZOOM live classroom settings from either computer audio or call-in audio.
Shared computers and cellular devices do not have all the functionalities necessary for participation in the interactive virtual classroom sessions.
Pre-registration reflecting your name and organizational affiliation. You will receive a registration link that can only be used by one registrant.
ZOOM video conferencing software. You will need to ensure that you can access and navigate the Zoom platform prior to the meeting. Please see the following link for assistance in setting up Zoom. https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Zoom-meeting

ZOOM LINKS

Zoom links will be shared in the session enrollment confirmation email. Zoom links are not to be shared. Participants must register individually to receive the session’s Zoom information.

WHAT ARE THE AUDIO, VISUAL, AND BACKGROUND REQUIREMENTS FOR ATTENDING A TRAINING?

Participants must join the ZOOM live classroom settings from either computer audio or call-in audio. Participants should ensure an appropriate professional background or virtual Zoom background. Sessions require video and audio participation, and sometimes virtual backgrounds can use a lot of bandwidth slowing a participant’s internet. It may be necessary to discontinue use of a virtual background to participate in “real-time” engagement, so participants should ensure an appropriate background setting (e.g., wall as opposed to common shared area).

DO MY CAMERA AND MICROPHONE HAVE TO BE ON?

Yes. Sessions require video and audio participation to ensure maximum learning and engagement.

I HAVE A SLOW ZOOM CONNECTION, WHAT COULD BE THE ISSUE?

Sometimes virtual backgrounds can use a lot of bandwidth slowing participants internet. It may be necessary to discontinue use of a virtual background to participate in “real-time” engagement, so participants should ensure an appropriate background setting (e.g., wall as opposed to common shared area).

WHO SHOULD I CONTACT IF I’M HAVING ISSUES LOGGING IN?

If participants have any access challenges entering or during the training, they should contact the training coordinating center (who sent the registration confirmation email) at [email protected] and/or regional DITC training center (hosting the training).

Region 1 Contacts: [email protected] and [email protected].
Region 2 Contacts: [email protected] and [email protected].
Region 3 Contacts: [email protected] and [email protected].
Region 4 Contacts: [email protected] and [email protected].

Technical Issues

ZOOM LINK NOT WORKING

If the Zoom link is not working, please visit www.zoom.com and select “Join Meeting” at the top of the screen. You can then enter the meeting information manually. For additional support, contact NNDITC at [email protected].

EMAIL NOT FOUND

If your email is not recognized, it is possible that you created an account on another website called NNDITC.org for a COVID-related Learning Collaborative. The site you are currently on is NationalDITC.org, which hosts DIS Learning Collaboratives. You will need to create a new account for NationalDITC.org. For additional support, contact NNDITC at [email protected].

For DIS Learning Collaboratives, go to NationalDITC.org. For COVID-related Learning Collaboratives, go to NNDITC.org.

LEARNING MANAGEMENT SYSTEM ACCESS IS BLOCKED

If the Learning Management System (LMS) is blocked by your employer’s network security, please notify your employer’s technical team that the following IP addresses should be whitelisted to allow access to the site.

Evaluation & Certificate of Completion

HOW TO ACCESS A COURSE EVALUATION

Once attendance has been completed by the instructor, learners will receive an automated email with the evaluation link. Please monitor your spam folder, in the event that the automated message was erroneously sent to this folder. Evaluations can also be accessed on the LMS by selecting the course title under My Courses or the Course Catalog. For further assistance, please contact NNDITC at [email protected].

I TOOK A COURSE BUT DIDN’T RECEIVE MY CERTIFICATE. HOW DO I FIX THIS

Please contact NNDITC at [email protected] for verification assistance.

Please see section on the requirements for receiving certificate of completion for additional information.

REQUIREMENTS FOR RECEIVING A CERTIFICATE OF COMPETION

Verification of individual registration, reflecting the participant’s name and organizational affiliation.
Professional virtual meeting etiquette and code of conduct.
Active participation.
Timely and full attendance, with no more than 15 minutes of the training missed.

HOW DO I FIND THE EVALUATION

Click here to access a list of your courses within the NCSD Learning Center. Or, click the evaluation link that was sent to the email address you used to log into the course website, the NCSD Learning Center. Or, from this website, NationalDITC.org, go to the main menu in the upper right corner of the screen and select the Learning Collaboratives page. Click the orange LOGIN button. Select OK when asked if you would like to leave the site to go to the course website.
Log into your account via the NCSD Learning Center.
From the NCSD Learning Center home page, select My Courses to see your enrolled courses. Select the Learning Collaborative you would like to complete the evaluation for. Find the Complete Evaluation section of the Learning Collaborative page, then click Enroll. Complete the evaluation using the code word provided during the course. Please reach out to [email protected] with any questions.

HOW LONG DO I HAVE TO COMPLETE THE EVALUATION

The evaluation closes one week after the course. Please reach out to [email protected] if more than one week has passed since completing the course and you would still like to receive a certificate of completion.

I’M NOT ABLE TO RE-SUBMIT THE EVALUATION AFTER TAKING THE LEARNING COLLABORATIVE MULTIPLE TIMES

Engagement & Professionalism

WHAT ARE THE REQUIREMENTS RELATED TO ENGAGEMENT & PROFESSIONALISM DURING A LEARNING COLLABORATIVE

Professional virtual meeting etiquette and code of conduct: dress appropriately; ensure a quiet and clean workspace, with an appropriate professional background.
Engagement in the training experience through full attention (e.g., being on camera, looking directly into the camera when using video, no multi-tasking) and active participation (e.g., contributing to group discussions and chat, engaging in role-play scenarios).
Participants will be using Zoom’s interactive features and will require use of your computer’s video and audio to actively participate in group activities.

DO MY CAMERA AND MICROPHONE HAVE TO BE ON